Warranty Policy

90-day service warranty

Every repair completed by Royal Step Computers is covered by a 90-day service warranty from the collection date. If the same fault we repaired returns within that period, we will repair it again free of charge — parts and labour included.

What the warranty covers

• The specific part we replaced and the workmanship of that repair.
• Re-diagnosis and re-repair of the same reported fault.

What it does not cover

• New physical damage (drops, pressure cracks, bends) after collection.
• Liquid damage occurring after the repair.
• Faults unrelated to the original repair.
• Devices opened or repaired elsewhere after our repair.

Shop products

New products carry their manufacturer warranty. Certified refurbished devices sold by us include a Royal Step warranty as stated on the product page and your VAT invoice.

How to claim

Bring your device with the invoice or your booking number to our service center, or contact us and we will arrange collection. Warranty repairs are prioritised in the queue.