Most common repairs — phone screens, batteries, laptop keyboards — are completed the same day, often within a few hours. Board-level repairs and data recovery usually take 2–5 working days. You get a time estimate with your quote and email updates at every stage.
Yes — completely free, whether or not you go ahead with the repair. We inspect the device, identify the fault and send you a written quote. You only pay if you approve the repair.
We fit the best available grade for your device and budget, and we are transparent about it: original where available, or premium quality-tested equivalents. Every part is tested before and after installation and covered by our 90-day warranty.
Yes. Technicians access your data only when the repair requires it and only with your permission. We never copy or browse personal files. We still recommend backing up before any repair, as some hardware faults can affect storage.
Yes — across all seven emirates. Book online, choose pickup, and a driver collects your device. After repair we deliver it back, usually the same or next day depending on your location.
It covers the exact repair we performed: the replaced part and our workmanship. If the same fault returns within 90 days, we fix it again for free. New physical or liquid damage is not covered — full details are on our Warranty Policy page.
Card payments online (Visa, Mastercard, Apple Pay via Stripe), secure payment links, bank transfer, or cash/card at the counter. Every order and repair gets a VAT invoice with a scannable QR code you can verify on our website.
Yes. Our annual maintenance contracts (AMC) cover mixed fleets of desktops, laptops, printers and networks with priority on-site response, monthly health checks and discounted parts. Contact us for a tailored quote.
Yes — every booking gets a number like RSB-261234. Enter it on the Track Repair page any time to see the current stage, and we also email you automatically whenever the stage changes.
We evaluate trade-ins case by case on phones and laptops in good condition. Bring your device for a free assessment and we will offer a fair credit toward any purchase or repair.
Our team replies within business hours, usually within the hour.
Get in touch