Annual Maintenance Contract (AMC)

Predictable IT costs. Prioritised support. Zero surprises.

An AMC with Royal Step turns IT from a recurring emergency into a managed service. One annual fee covers your fleet — desktops, laptops, printers, network gear — with response times written into the contract.

Every AMC includes

• Priority response — contracted on-site and remote response times; AMC clients jump the queue.
• Monthly preventive visits — cleaning, updates, backup verification and a health report per device.
• Unlimited remote support — quick fixes handled the same hour over secure remote access.
• Discounted parts and repairs — contract clients save on every part and off-contract job.
• Asset register — a living inventory of your devices, warranties and licenses, so budgeting is finally easy.

Simple tiers

Plans start from AED 150 per device per year, scaling with fleet size and response-time requirements. Tell us how many devices you run and we will send a same-day proposal.