Terms of service
By using royalstepme.com, booking a repair or purchasing from our store you agree to these terms. They exist to keep expectations clear on both sides.
Repairs
- Diagnosis is free; a written quote is provided before work begins and no chargeable work starts without your approval.
- Repair times are estimates. Rare parts may extend the schedule — we will keep you informed at every stage.
- Please back up your data before handing over a device. While we treat every device with care, Royal Step is not responsible for data loss during repair.
- Devices left uncollected for more than 60 days after completion may incur storage fees or be recycled after written notice.
Store orders
- All prices are in AED and include or display VAT as required. A tax invoice is issued for every order.
- Orders are confirmed once payment is received (card, payment link or bank transfer) or agreed as cash on delivery.
- Unopened new items may be exchanged within 7 days with the invoice. Certified refurbished devices carry the warranty stated on the invoice.
Payments
Card payments are processed securely by Stripe; we never see or store your card number. Payment links may be issued through licensed UAE providers.
Liability
Our total liability for any claim is limited to the amount paid for the specific service or product concerned. Nothing in these terms limits rights you hold under UAE consumer protection law.
Contact
Questions about these terms? Email support@royalstepme.com.